Frequently Asked Questions of ICE™


1. Is ICE™ a hoax?
2. If I program ICE™ into my cell phone will this create a virus?
3. How will EMR's know to look for my ICE™ entry?
4. How are calls verified that they are an actual emergency?
5. What is the longest time it has taken to establish contact with an ICE™ contact?
6. Why can't everyone create their own form of an "In case of emergency" card to place behind their drivers' license?
7. What are the privacy implications of ICE™?
8. Will looking for a cell phone take away from the attention of the victim?


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1. Is ICE™ a hoax?
Absolutely not!

2. If I program ICE™ into my cell phone will this create a virus?
Absolutely not. We have checked with many cell phone manufactures and they have assured us that this is technologically impossible; it is no different than programming any other name into the address book of your cell phone.

3. How will EMR's know to look for my ICE™ entry?
Being that the awareness of ICE™ has spread globally, we are continually working to further promote the awareness of ICE™ through the emergency departments. We hope to make checking for ICE™ part of the standard procedure. A person can also place an ICE™ sticker on the back of their phone to signal to EMR that ICE™ is programmed in the phone.

4. How are calls verified that they are an actual emergency?
Our operators are trained to follow these procedures:
     - Obtain name and department of the Emergency Personnel
     - Obtain that persons badge number or employee number
     - Obtain dispatcher name and number, and supervisor
     - Verify the Emergency Personnel by the dispatcher and or supervisor.

5. What is the longest time it has taken to establish contact with an ICE™ contact?
By the ICE™ forms of identification and with the utilization of our call center, it has never taken us more than 13 minutes to establish contact with an ICE ™ contact. A vast improvement from the 5 hours or more by using the standard procedures without the assistance of ICE™.

6. Why can't everyone create their own form of an "In case of emergency" card to place behind their drivers' license?
There is nothing stopping anyone from doing so. We encourage everyone to have some form of emergency information about themselves on their persons at all times.

Unfortunately, with the growing rate of Identity theft, having such information readily available for anyone to find can raise some serious complications, not only for the victim, but also for anyone that the victim names and references too on their form of Id.

ICE™ has taken this into account, and this is the reason for issuing an Id number, and for our secure database that is only accessible to the authorized emergency personnel.

7. What are the privacy implications of ICE™?
This is a very complicated question, but one that is raised quite frequently.

ICE™ protects its members' information by the issuance of an ICE ™ Identification Number. No where on any form of an Official ICE™ Identification is the members name, telephone number, address, or anything about the member, other than their ID number.

The ICE™ members' information is stored in our secure database that is accessible only to those whose position as an emergency official has been verified by our call center operators.

8. Will looking for a cell phone take away from the attention of the victim?
Be it known, that The ICE™ program should never delay the appropriate treatment, assessment of the situations, the transporting of the victim, or any other need of the victim in receiving medical attention. Only when the situation is under control, or an available first responder has the opportunity, should the ICE™ services be utilized.


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